Basic Ebay Seller Tips: Maintaining buyer satisfaction

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Buyer, customer, and clients are king. They're the ones who need and demand the product you sell, so make it your every aim to please and satisfy the buyer at all cost.

Building a solid reputation as trustworthy seller on eBay takes time, effort and a lot of money. Ultimately, in the long term, good reputation like in the real world will help drive your sales activity. And the bottomline is having a good repeating sales.

Always perform in constantly high level of buyer satisfaction. Treat your winning transactions or auction winner as lasting contract between you and the buyer that you both need to fulfill. If the buyer is not satisfied with this relationship, it might end up as a bad buyer experience that can result in negative or neutral feedback for the seller.

Good buyer satisfaction will help your listing appear in a higher position on eBay's search results using the default sort method such as "Best Match." If a seller has high detailed seller ratings within the last 30 days will get higher visibility in Best Match search results compared to a seller who have lower rates of buyer satisfaction. Other considerations such as title relevance and category relevance may also be taken into consideration of the buyer.

Your seller account will be forwarded to Seller Non-Performance policy if your seller's buyer satisfaction level falls below the recommended standard.

Basic good practices that help sellers promote buyer satisfaction may include:

a. Describe accurately the condition, size, and quality of the item.

b. Honoring original items by accepting payment for an item at the end of a successful sale.

c. Promptly shipping the item with appropriate packaging once payment has been received.

d. Replying promptly and courteously to buyer's questions.

e. Communication and update of the buyer about when the item will be shipped.

f. Issuing refunds in a timely manner when accepting returns or when there are problems with delivery.

As we used to say here, "every buyer encounter is an experience worth remembering." yes, it takes effort to please one.